Terms of service
Last updated: 6 August 2026
Overview
Welcome to artamore! The terms “we”, “us” and “our” refer to artamore. artamore operates this online store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the “Services”). artamore is powered by Shopify, which enables us to provide the Services to you.
The following terms and conditions, together with any policies referenced herein (these “Terms of Service” or “Terms”), describe your rights and responsibilities when you use the Services. Please read these Terms of Service carefully, as they contain important information about your legal rights and cover matters such as warranty disclaimers and limitations of liability.
By visiting, interacting with or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms of Service or our Privacy Policy, you should not use or access our Services.
Section 1 – Access and Account
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state, province or country of residence and that you have given us your consent to allow any of your minor dependants to use the Services on devices that you own, purchase or manage.
To use the Services, including accessing or browsing our online store or purchasing any products or services that we offer, you may be asked to provide certain information, such as your email address and your billing, payment and shipping information.
You represent and warrant that all information you provide through our store is accurate, current and complete and that you have all rights necessary to provide that information.
You are solely responsible for maintaining the security of your account credentials and for all activity conducted through your account. You may not transfer, sell, assign or license your account to any other person.
Section 2 – Our Products
We have made every reasonable effort to provide an accurate representation of our products and services in our online store. However, colours and product appearance may differ from what appears on your screen due to the type of device you use to access the store and your device settings and configuration.
We do not warrant that the appearance or quality of any products or services purchased by you will meet your expectations or be identical to how they are depicted or rendered in our online store.
All product descriptions are subject to change at any time without notice, at our sole discretion. We reserve the right to discontinue any product at any time and may limit the quantities of any products that we offer to any person, geographic region or jurisdiction on a case-by-case basis.
Nothing in this section limits any mandatory rights that you may have under applicable consumer law in relation to product descriptions, quality, conformity, safety or fitness for purpose.
Section 3 – Orders
When you place an order, you are making an offer to purchase.
artamore reserves the right to accept or decline your order for any lawful reason at its discretion. Your order is not accepted until artamore confirms its acceptance. We must receive and process your payment before your order is accepted.
Please review your order carefully before submitting it, as artamore may be unable to accommodate cancellation requests after an order has been accepted.
If we do not accept an order, make a change to an order or cancel an order, we will attempt to notify you using the email address, billing address and/or telephone number provided when the order was placed.
Your purchases are subject to return or exchange in accordance with our Return and Refund Policy and any mandatory rights available to you under applicable consumer law.
You represent and warrant that your purchases are for your own personal or household use and not for commercial resale or export.
Section 4 – Prices and Billing
Prices, discounts and promotions are subject to change without notice. The price charged for a product or service will be the price in effect when the order is placed and will be set out in your order confirmation email.
Customs, Duties and Taxes – DDP Terms
For orders shipped to the European Union and selected international destinations, we operate on a Delivered Duty Paid (“DDP”) basis.
This means that all applicable import duties, statutory VAT and customs clearance fees are either included in the product price or calculated and collected at checkout. You will not be required to pay additional customs fees upon delivery.
However, you must provide accurate contact and shipping information to help ensure smooth customs clearance.
You agree to provide current, complete and accurate purchase, payment and account information for all purchases made through our store.
You represent and warrant that:
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the payment card information you provide is true, accurate and complete;
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you are duly authorised to use the payment card for the purchase;
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the charges incurred by you will be honoured by your payment card provider; and
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you will pay all charges incurred by you at the displayed prices, including shipping and handling charges and all applicable taxes, where relevant.
Section 5 – Shipping, Delivery and Inspection
We will deliver your order by the date or within the delivery period stated at checkout, in the relevant product information or in your order confirmation.
Where no delivery date or period has been agreed, we will deliver the goods without undue delay and, where required by applicable consumer law, no later than 30 days after the contract is concluded.
Certain made-to-order, pre-order, customised, oversized or furniture products may require a longer delivery period. Where this applies, the estimated or agreed delivery period will be disclosed before you place your order.
Delivery dates and periods are estimates unless we expressly agree that a particular date is guaranteed. We are not responsible for delays caused by events outside our reasonable control, provided that we take reasonable steps to minimise the delay and keep you informed.
Nothing in this section limits any statutory right you may have to require delivery, cancel the contract or receive a refund because of delayed or failed delivery.
Passing of Risk
The goods remain at our risk until they come into the physical possession of you or a third party identified by you, other than the carrier.
If you independently appoint a carrier that was not offered or nominated by us, the risk of loss of or damage to the goods passes to you when the goods are delivered to that carrier.
Nothing in this section limits any mandatory consumer protection rights that apply in your country of habitual residence.
Freight and Oversized Deliveries
Unless a different delivery service is expressly stated before purchase, large furniture and oversized products may be delivered only to the kerbside, building entrance or another reasonably accessible delivery point.
You are responsible for arranging the movement of the item from that delivery point into the building or your chosen room. Any applicable delivery limitations will be disclosed before you place your order.
Inspection Upon Delivery
Due to the fragile nature of some furniture, home décor, lighting and ceramic products, please inspect the packaging and the goods as soon as reasonably possible after delivery.
If the packaging appears damaged, you should, where reasonably possible, record the damage on the carrier’s delivery receipt and retain clear photographs of the packaging and the goods.
Please report visible transport damage to info@artamore.com, preferably within 48 hours of delivery, and include your order number, a description of the issue and clear photographic evidence.
The 48-hour reporting period is intended to help us investigate transport damage and process any available carrier or insurance claim. Failure to report an issue within 48 hours does not remove or restrict any statutory rights, legal guarantees or remedies available to you under applicable consumer law.
Section 6 – Intellectual Property
Our Services, including but not limited to all trademarks, brands, text, displays, images, graphics, product reviews, videos and audio content, together with their design, selection and arrangement, are owned by artamore, its affiliates or its licensors and are protected by applicable intellectual property laws.
These Terms permit you to use the Services for your personal and non-commercial use only.
You must not reproduce, distribute, modify, create derivative works from, publicly display, publicly perform, republish, download, store or transmit any material made available through the Services without our prior written consent.
All rights not expressly granted under these Terms are reserved by artamore.
Section 7 – Optional Tools
As part of the Services, you may be provided with access to customer tools offered by third parties that we do not monitor and over which we have no control or input.
You acknowledge and agree that we provide access to such tools on an “as is” and “as available” basis, without representations or warranties of any kind.
Your use of third-party tools may also be subject to the terms and privacy policies of the relevant third-party provider.
Section 8 – Third-Party Links
The Services may contain materials and hyperlinks to websites provided or operated by third parties.
We are not responsible for examining or evaluating the content or accuracy of any third-party materials, and we do not control the privacy, security or business practices of third-party websites.
Complaints, claims, concerns or questions regarding third-party products or services should be directed to the relevant third party.
Nothing in this section limits any responsibility that we may have under applicable law in relation to a product or service that you purchased directly from artamore.
Section 9 – Relationship with Shopify
artamore is powered by Shopify, which enables us to provide the Services to you.
However, all sales and purchases made through our store are entered into directly between you and artamore.
By using the Services, you acknowledge and agree that Shopify is not the seller of the products purchased from artamore and is not responsible for the performance of the sales contract between you and artamore, except to the extent required by applicable law.
Section 10 – Privacy Policy
All personal information that we collect through the Services is subject to our Privacy Policy.
By using the Services, you acknowledge that you have read our Privacy Policy.
Section 11 – Feedback
If you submit or transmit any ideas, suggestions, feedback, reviews or other content (“Feedback”), you grant us a perpetual, worldwide, sublicensable and royalty-free licence to use, reproduce, modify, publish, distribute and display that Feedback in any medium and for any lawful purpose.
You represent that you have the rights necessary to submit the Feedback and that the Feedback does not infringe the rights of another person.
We take no responsibility and assume no liability for Feedback posted by you or any third party, except where liability cannot lawfully be excluded.
Section 12 – Errors, Inaccuracies and Omissions
The Services may occasionally contain information that includes typographical errors, inaccuracies or omissions.
We reserve the right to correct errors, inaccuracies or omissions and to change or update information.
If an error affects an order that you have already placed, we will contact you where appropriate and will not make a material change to an accepted consumer order without a lawful basis or your agreement.
Nothing in this section limits any mandatory consumer rights or remedies.
Section 13 – Prohibited Uses
You may access and use the Services for lawful purposes only.
You may not access or use the Services:
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for any unlawful purpose;
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to violate any applicable law;
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to infringe intellectual property rights;
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to harass, threaten or harm another person;
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to submit false, misleading or fraudulent information;
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to interfere with the security or proper operation of the Services; or
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to upload viruses or other malicious code.
We reserve the right to suspend or terminate your access to the Services if you violate these prohibited-use provisions, subject to applicable law.
Section 14 – Agents
This section applies if you use or deploy an agent or other automated software to access the Services.
Agents must identify themselves accurately in HTTP or HTTPS requests and must not circumvent CAPTCHAs, technical restrictions or other measures intended to prevent or limit automated access.
Automated access must not interfere with the security, availability or proper operation of the Services.
Section 15 – Termination
We may suspend or terminate your access to the Services where you materially breach these Terms, use the Services unlawfully, create a security risk or where suspension or termination is otherwise reasonably necessary to protect the Services, artamore, our customers or third parties.
Where reasonably practicable and legally appropriate, we will provide notice of the suspension or termination.
Termination does not affect any rights or obligations that arose before termination, including any rights relating to an accepted order, payment, delivery, return, refund or mandatory consumer protection.
Section 16 – Disclaimer of Warranties
Nothing in these Terms excludes or restricts any mandatory statutory guarantee, warranty, condition, right or remedy relating to the description, quality, conformity, durability, safety or fitness for purpose of products supplied to consumers.
Subject to those mandatory rights, the website and its non-product features are provided on an “as available” basis. We do not guarantee that access to the website will always be uninterrupted, secure or free from technical errors.
We may temporarily suspend or restrict access to the website for maintenance, security, technical or operational reasons. Where reasonably possible, we will take appropriate steps to restore access.
No statement in this section means that products are sold “as is” where applicable consumer law provides mandatory rights concerning defective, damaged, incorrectly described or non-conforming goods.
Section 17 – Limitation of Liability
Nothing in these Terms excludes or limits our liability for:
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death or personal injury caused by negligence where such liability cannot lawfully be excluded;
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fraud or fraudulent misrepresentation;
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intentional misconduct or gross negligence where liability cannot lawfully be excluded;
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breach of mandatory consumer protection rights;
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liability arising under applicable product liability law; or
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any other liability that cannot lawfully be excluded or limited.
Subject to the above, we are responsible for losses or damage that are a reasonably foreseeable result of our breach of these Terms or our failure to exercise reasonable care and skill.
We are not responsible for losses that are not caused by our breach, that were not reasonably foreseeable when the contract was entered into or that result from inaccurate information provided by you.
The Services and products are intended for personal and household use. Where you purchase as a consumer, we are not responsible for business losses, including loss of profit, revenue, business opportunity or commercial data.
Nothing in this section affects any statutory right or remedy available to consumers under the laws that apply in their country of habitual residence.
Section 18 – Indemnification
To the extent permitted by applicable law, you agree to indemnify and hold harmless artamore and our affiliates from third-party claims arising directly from your unlawful use of the Services or your material breach of these Terms.
This section does not require a consumer to indemnify us for losses caused by our own breach, negligence, unlawful conduct or failure to comply with mandatory law.
Section 19 – Severability
If any provision of these Terms of Service is determined to be unlawful, void or unenforceable, that provision shall remain enforceable to the fullest extent permitted by applicable law.
The unenforceable portion shall be deemed severed from these Terms of Service, and that determination shall not affect the validity and enforceability of the remaining provisions.
Section 20 – Waiver and Entire Agreement
These Terms of Service, together with the policies expressly incorporated into them, constitute the agreement between you and us concerning your use of the Services.
A failure or delay by us in exercising a right under these Terms does not constitute a waiver of that right.
Nothing in this section excludes representations, rights or remedies that cannot lawfully be excluded.
Section 21 – Assignment
You may not transfer or assign your rights or obligations under these Terms without our prior written consent, except where applicable law permits otherwise.
We may transfer or assign our rights or obligations under these Terms as part of a restructuring, merger, sale or transfer of our business, provided that doing so does not reduce any mandatory consumer rights or guarantees available to you.
Section 22 – Governing Law and Jurisdiction
These Terms of Service and any contract entered into through the Services are governed by the laws of Singapore.
However, if you are a consumer, this choice of law does not deprive you of any protection provided by mandatory provisions of the law that would apply in your country of habitual residence in the absence of this choice.
Nothing in these Terms limits your right to bring proceedings before any court that has jurisdiction under applicable mandatory law.
Nothing in these Terms requires a consumer to bring proceedings exclusively before the courts of Singapore where such a requirement would be prohibited or unenforceable under applicable consumer law.
Section 23 – Complaints and Alternative Dispute Resolution
If you have a complaint, please contact us first at info@artamore.com. Please include your order number, a description of the issue and the outcome you are seeking.
We will make reasonable efforts to review your complaint and resolve it directly with you in good faith.
Where applicable law requires us to provide information about, access to or participation in an alternative dispute resolution or consumer mediation procedure, we will comply with those requirements.
Consumers Residing in Germany
We are neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board.
Where German law requires us to provide additional information after a consumer dispute has not been resolved directly, we will identify the relevant consumer arbitration body and state that we are not willing to participate in the procedure.
Consumers Residing in the United Kingdom
Where a complaint from a consumer residing in the United Kingdom cannot be resolved through our internal complaint-handling process, we will provide any information concerning available alternative dispute resolution procedures that is required by applicable UK law and will state whether we are required or willing to participate.
Nothing in this section restricts your right to bring a claim before a competent court or to use any other remedy available under applicable consumer law.
Section 24 – Headings
The headings used in these Terms are included for convenience only and do not limit or otherwise affect the interpretation of these Terms.
Section 25 – Changes to These Terms of Service
We may update these Terms of Service from time to time to reflect changes to the Services, our business practices or applicable legal requirements.
The revised Terms will be published on our website together with an updated revision date.
Changes will apply prospectively from the stated effective date. Changes will not retrospectively alter an order or contract already accepted, unless the change is required by law or agreed with you.
Your continued use of the Services after the effective date of revised Terms may constitute acceptance of the revised Terms to the extent permitted by applicable law.
Section 26 – Contact Information
Questions about these Terms of Service should be sent to:
Our contact information is provided below:
Trade name: artamore
Legal company name: AURORA E-COMMERCE PTE. LTD.
Email: info@artamore.com
Telephone: +65 9344 8343
Address: 50 Gambas Crescent, #09-09, PROXIMA@GAMBAS, Singapore 757022, Singapore
Unique Entity Number (UEN): 202315233Z
