Shipping policy

1. Shipping Destinations

We currently deliver to selected countries and regions.
Available delivery destinations may vary depending on the product, delivery address, and local delivery services. The countries and regions available during checkout represent our current delivery coverage.
Delivery may not be available to certain remote islands, overseas territories, or locations outside our standard logistics network.
If your location is not available during checkout, or if you have questions about delivery availability, please contact us at info@artamore.com before placing your order.

2. Product Availability

The applicable availability status is displayed on each product page.

In-stock Products

Products identified as “In stock” are currently available for order and are normally prepared for dispatch within our standard order-processing timeframe.

Made-to-order Products

Products identified as “Made to order” are produced or prepared specifically after an order is placed. These products require additional production time before delivery.
A product is considered made-to-order only when it is specifically identified as “Made to order” on the product page. A product being temporarily unavailable or having no recorded inventory does not automatically mean that it is made-to-order.
Where a product page displays a more specific estimated delivery date or timeframe, that product-specific estimate applies.

3. Order Processing and Estimated Delivery Times

Orders are generally reviewed and processed within 1–2 business days after payment has been confirmed.
Orders placed on weekends or public holidays will normally begin processing on the next business day. Orders placed after the daily processing cut-off time may also begin processing on the following business day.
Business days are Monday through Friday, excluding public holidays.

In-stock Products

After the initial 1–2 business-day order-processing period, transit for in-stock products normally takes 8–12 business days after dispatch.
The estimated total time from order placement to delivery is approximately 9–14 business days.

Made-to-order Products

After the initial 1–2 business-day order-processing period, the combined production and transit time for made-to-order products is normally 20–30 business days.
The estimated total time from order placement to delivery is approximately 21–32 business days.
All processing, production, transit, and delivery timeframes are estimates rather than guaranteed delivery dates.
Estimated delivery may be affected by product-specific production requirements, customs clearance, remote delivery locations, carrier operations, severe weather, public holidays, seasonal demand, or other circumstances beyond our reasonable control.
Where a more specific estimated delivery date is displayed on the product page or during checkout, that estimate applies to the selected product and delivery destination.

4. Orders Containing Multiple Products

Products in the same order may have different availability, production, processing, or delivery timeframes.
If an order contains both in-stock and made-to-order products, the applicable timeframe for each product will apply separately. Products may be prepared and dispatched in separate shipments.
Shipping confirmation and tracking information will be provided separately where an order is divided into multiple shipments.

5. Delivery Methods and Carriers

Available delivery methods may include:

Standard Delivery

Standard delivery is available for eligible products and destinations. The applicable estimated delivery information will be displayed on the product page or during checkout where available.

Curbside Delivery

Curbside delivery may be used for selected larger products or destinations where standard parcel delivery is not suitable.
The delivery method available for an order depends on the product, destination, and services provided by the local delivery partner. The applicable delivery method will be shown during checkout or confirmed by email.
Orders may be delivered by DPD, DHL, GLS, UPS, or another authorised delivery partner. The actual carrier will be selected according to the destination, product specifications, and delivery arrangements.

6. Shipping Charges, Duties, and Taxes

Shipping charges are calculated according to the selected products, delivery destination, available delivery method, and applicable logistics arrangements.
Applicable shipping charges will be displayed during checkout before the order is completed.
Orders delivered to supported European destinations are generally shipped on a Delivered Duty Paid (DDP) basis.
Applicable shipping charges, duties, taxes, and other fees will be calculated and displayed during checkout where applicable. Customers should not normally be required to pay additional import duties or customs charges when a DDP order is delivered.
If a destination or order is not eligible for DDP delivery, any applicable charges will be displayed during checkout where supported or communicated before dispatch.

7. Order Tracking and Delivery Arrangements

Once your order has been dispatched, you will receive a shipping confirmation email containing the available tracking information.
Tracking updates and estimated delivery dates are provided by the relevant carrier and may change during transportation.
For larger or heavier products, the local delivery provider may contact you by telephone, email, or text message to confirm the delivery date or make the necessary delivery arrangements.
Please ensure that the contact information and delivery address provided with your order are complete and accurate.

8. Receiving Your Order and Reporting Damage

Please inspect your order and its packaging when it is delivered.
If the external packaging appears significantly damaged, please, where possible:
  • Note the visible damage on the delivery receipt before signing;
  • Take clear photographs of the external packaging;
  • Take photographs of the product and any affected areas.
If your product arrives damaged, defective, or incorrect, please contact us at info@artamore.com, preferably within 48 hours of delivery.
Please include:
  • Your order number;
  • A brief description of the issue;
  • Clear photographs of the product;
  • Photographs of the packaging and delivery label, where applicable.
We will review the information provided and contact you by email regarding the next steps.

9. Missed Deliveries and Access Issues

Please ensure that someone is available to receive the order during the scheduled delivery period where required.
If delivery cannot be completed because:
  • No one is available to receive the order;
  • The delivery address is incorrect or incomplete;
  • The delivery location cannot be accessed;
  • The carrier is unable to complete delivery for reasons relating to the recipient or delivery location;
the carrier may charge additional redelivery, handling, or storage fees.
Where such fees apply, they may be passed on to the customer. The amount and arrangements will depend on the carrier and delivery destination.
For larger items, please ensure that the delivery location, entrance, lift, stairway, doorway, and surrounding access are suitable for delivery.

10. Contact Us

If you have questions about product availability, made-to-order production time, delivery availability, shipping charges, estimated delivery times, tracking information, or an existing delivery, please contact us:
Email: info@artamore.com
Please include your order number when contacting us about an existing order.