Shipping policy

1. Shipping Destinations

We currently deliver to selected European countries and regions.

Available delivery destinations may vary depending on the product, delivery address, and local delivery service. The countries and regions available during checkout represent our current delivery coverage.

Delivery may not be available to certain remote islands, overseas territories, or locations outside our standard logistics network.

If your location is not available at checkout or you have questions about delivery availability, please contact us at info@artamore.com.

2. Order Processing Time

Most in-stock orders are typically processed within 1 to 10 business days after payment has been confirmed.

Orders placed on weekends or public holidays will normally begin processing on the following business day.

Some products may have a longer preparation or lead time. Where applicable, the estimated timeframe will be shown on the product page, during checkout, or in the order confirmation.

Order processing time is separate from the estimated delivery time.

3. Delivery Times, Methods, and Carriers

Delivery times vary depending on product availability, order preparation, destination, and carrier arrangements. Most orders are expected to arrive within 20–30 business days, while selected in-stock items may arrive sooner, in approximately 10 business days. Once your order has been dispatched, you will receive tracking information by email.

Available delivery methods may include:

Standard Delivery

Curbside Delivery

The delivery method available for an order depends on the product, destination, and services provided by the local delivery partner. The applicable delivery method will be shown during checkout or confirmed by email.

Orders may be delivered by DPD, DHL, GLS, UPS, or another authorised delivery partner. The actual carrier will be selected according to the destination, product specifications, and delivery arrangements.

All delivery times are estimates and may be affected by carrier operations, weather conditions, public holidays, seasonal demand, or other circumstances beyond our reasonable control.

4. Duties and Taxes

Orders delivered to supported European destinations are generally shipped on a Delivered Duty Paid (DDP) basis.

Applicable shipping charges, duties, taxes, and other fees will be calculated and displayed during checkout where applicable.

Customers should not normally be required to pay additional import duties or customs charges when the order is delivered.

5. Order Tracking and Delivery Arrangements

Once your order has been dispatched, you will receive a shipping confirmation email containing the available tracking information.

Tracking updates and estimated delivery dates are provided by the relevant carrier and may change during transportation.

For larger or heavier products, the local delivery provider may contact you by telephone, email, or text message to confirm the delivery date or make the necessary delivery arrangements.

Please ensure that the contact information and delivery address provided with your order are complete and accurate.

6. Receiving Your Order and Reporting Damage

Please inspect your order and its packaging when it is delivered.

If the external packaging appears significantly damaged, please, where possible:

  • Note the visible damage on the delivery receipt before signing;
  • Take clear photographs of the external packaging;
  • Take photographs of the product and any affected areas.

If your product arrives damaged, defective, or incorrect, please contact us at info@artamore.com, preferably within 48 hours of delivery.

  • Please include:
  • Your order number;
  • A brief description of the issue;
  • Clear photographs of the product;
  • Photographs of the packaging and delivery label, where applicable.

We will review the information provided and contact you by email regarding the next steps.

7. Missed Deliveries and Access Issues

Please ensure that someone is available to receive the order during the scheduled delivery period where required.

If delivery cannot be completed because:

  • No one is available to receive the order;
  • The delivery address is incorrect or incomplete;
  • The delivery location cannot be accessed;
  • The carrier is unable to complete delivery for reasons relating to the recipient or delivery location, the carrier may charge additional redelivery, handling, or storage fees.

Where such fees apply, they may be passed on to the customer. The amount and arrangements will depend on the carrier and delivery destination.

For larger items, please ensure that the delivery location, entrance, lift, stairway, doorway, and surrounding access are suitable for delivery.

8. Contact Us

If you have questions about delivery availability, shipping charges, estimated delivery times, tracking information, or an existing delivery, please contact us:

Email: info@artamore.com

Please include your order number when contacting us about an existing order.