Shipping policy

1. Our Shipping Locations

We currently ship to customers across the European Union (including Germany, France, Belgium, and other major EU countries) and select international destinations. Currently, we do not provide delivery to certain remote islands or overseas territories outside our standard European logistics network. If you are located outside our standard shipping areas and would like to inquire about special shipping arrangements, please contact us at info@artamore.com.

2. Order Processing Time

For most in-stock items, orders are typically processed within 1 to 10 business days after payment confirmation.

  • Orders placed on weekends or public holidays will be processed on the following business day.

  • Made-to-order or customized items follow their respective production timelines (see “Delivery Times and Pre-orders” below).

3. Delivery Times and Pre-orders

Because many of our home decor pieces and furniture are produced in small batches or made-to-order, delivery times may vary.

  • In-Stock Items: After the initial processing time (up to 10 business days), the transit time is approximately 10 business days, depending on your specific location within Europe and the carrier's schedule.

  • Made-to-Order / Customized Items: The estimated production and delivery time is typically 8 to 12 weeks. You will receive an estimated timeframe when placing your order. If there are any significant changes to the schedule, we will notify you promptly. Please note that delivery times are estimates and may be affected by production schedules, carrier conditions, or peak seasonal demand.

4. Customs, Duties, and Taxes (DDP)

For our European customers, we ship on a Delivered Duty Paid (DDP) basis. This means that all applicable import duties, statutory VAT, and customs clearance fees are included in your purchase. You will not face any unexpected customs charges or taxes upon delivery.

5. Order Tracking Once your order has been dispatched, you will receive a shipping confirmation email containing:

  • Tracking information provided by the carrier.

  • An estimated delivery window. For larger furniture items, our specialized freight delivery partner may contact you directly via phone or email to confirm or schedule a specific delivery date.

6. Receiving Your Goods and Damages

Due to the fragile nature of ceramics and lighting, please inspect your order immediately upon delivery. If you notice significant damage to the packaging during delivery:

  • Please explicitly note the damage on the delivery receipt when signing with the driver (e.g., "Damaged Upon Arrival").

  • Take clear photos of the damaged packaging and the affected areas of the product.

If the item inside is damaged or defective:

  • Please contact us at info@artamore.com within 48 hours of delivery.

  • Include your order number, a brief description of the issue, and clear photos of the damage. We will review your case and work with you to arrange a repair, replacement, or refund in accordance with our Return & Refund Policy.

7. Missed Deliveries and Access Issues

If a delivery attempt fails due to reasons beyond our or the carrier's control (e.g., no one is available to receive the order during the scheduled window, or the delivery location is inaccessible for large freight trucks):

  • Our delivery partners may charge a redelivery or handling fee, which will be passed on to you.

  • If the carrier has to hold the items for an extended period, additional storage fees may apply. Fees and arrangements vary by carrier and region. We will always inform you of any applicable fees before confirming redelivery or storage.

8. Contact Us

If you have any questions regarding shipping, delivery times, or freight arrangements before or after placing an order, please reach out to us at:

Email: info@artamore.com

We are here to help you coordinate the best delivery plan that suits your space and schedule.