We currently accept major payment methods including American Express, Apple Pay, Bancontact, Google Pay, Mastercard, PayPal, Shop Pay, Visa, and UnionPay.

All payments are processed securely through encrypted payment systems to help protect your personal and payment information.

Please review your order carefully before placing it.

Once an order has entered processing, cancellation or modification may not always be possible, especially for made-to-order, customized, or large furniture items.

If you need help, please contact our support team as soon as possible, and we will assist whenever we can.

Yes. After your order is placed successfully, you will receive an order confirmation email with your order details.

Please check your email address carefully during checkout. If you do not receive the confirmation email, please check your spam or promotions folder, or contact our support team.

artamore currently delivers to selected European countries and regions. The destinations available during checkout represent our current delivery coverage. Some remote islands, overseas territories, or locations outside standard logistics coverage may not be available.

artamore products are carefully sourced and shipped from our partner facilities in China.

By working directly with manufacturers, design studios, and brand partners, we are able to offer contemporary designer furniture, lighting, and home décor products with thoughtful design value, reliable quality, and international delivery support.

Shipping time may vary depending on the product type, destination, and customs clearance process.

If you would like to ship items to different addresses, please place each item as a separate order or add products to the cart individually and assign different shipping addresses during checkout when available.

If you need assistance with multi-address delivery, please contact our customer support team before completing your purchase.

Delivery times vary depending on product availability, order preparation, destination, and carrier arrangements. Most orders are expected to arrive within 20–30 business days, while selected in-stock items may arrive sooner, in approximately 10 business days. Once your order has been dispatched, you will receive tracking information by email.

For eligible European orders, artamore may ship using Delivered Duty Paid service when applicable.

This means applicable import duties, VAT, and customs clearance fees are included in your purchase for eligible regions. If additional charges apply in certain destinations, they will depend on local customs policies.

Once your order has shipped, you will receive a shipping confirmation email including tracking information and estimated delivery details.

For large furniture deliveries, logistics partners may contact you directly to arrange delivery appointments.

Worry-Free Purchase® is an optional shipping protection service available at checkout.

It helps protect eligible orders against loss, damage, or significant shipping delays during transit.

If an eligible shipping issue occurs, customers may submit a claim through the Seel Claim Portal for review and possible compensation.

Worry-Free Purchase® may cover eligible orders under the following situations:

Delay：International shipments not delivered within 30 days after fulfillment may qualify as delayed shipments.

Eligible delayed shipments may receive compensation of up to USD $5.

Loss：International shipments not delivered within 60 days after fulfillment may qualify as lost shipments.

Eligible lost shipments may be compensated based on the actual paid value of the product.

Damage：Coverage applies to products that become unusable due to significant shipping damage, including visible breakage, crushing, bending (for non-flexible items), or shattering during transit.

Cosmetic issues such as scratches, dents, manufacturing defects, packaging mistakes, or unpackaged items are generally not covered.

Eligible damaged items may be compensated based on the actual paid value of the product.

Yes. Some artamore products are handmade or produced with natural materials, so slight differences in texture, color, shape, or finish may occur.

These subtle variations are part of the character of handmade design and help make each piece unique.

We do our best to present colors and materials as accurately as possible. However, slight variations may occur due to screen settings, lighting conditions, and the natural characteristics of certain materials.

Care instructions may vary by material, finish, and product type.

In general, we recommend avoiding prolonged direct sunlight, excessive moisture, and harsh chemical cleaners. Most furniture can be cleaned with a soft dry cloth or a slightly damp cloth.

Please follow the care instructions provided with your specific product whenever available.

Yes. Natural materials such as wood, leather, paper, fabric, copper, and other metals may develop subtle changes in tone, texture, or surface character over time.

These changes are part of the natural aging process and are often considered part of the beauty of long-lasting designer home products.

Assembly or installation instructions are included with applicable products. If you need an electronic copy or further guidance, please contact us at info@artamore.com with your order number and product name.

Please contact us at info@artamore.com with your order number, product name, photographs, and details of the missing parts. We will review the information and provide the next steps by email.

artamore provides a two-year limited warranty from the date of delivery for eligible manufacturing defects under normal use. The warranty does not normally cover natural material variations, normal wear and tear, accidental damage, misuse, improper installation or care, or unauthorised alterations. Please contact us by email with your order number and photographs so that we can review the specific issue.

Please contact us at info@artamore.com. Depending on the product structure, parts availability, and supplier support, we may be able to assist with parts enquiries, repair guidance, or maintenance recommendations. Availability and any related costs will be confirmed by email.

artamore uses secure encrypted systems and trusted third-party platforms, including Shopify, to process payments and protect customer information.

Personal data is handled in accordance with applicable privacy regulations.

Yes. artamore uses cookies and similar technologies to improve website functionality, personalize browsing experiences, and analyze site usage.

You may manage cookie preferences through your browser settings where available.

artamore is a global direct-to-consumer platform for designer home and lifestyle products.

We focus on bringing story-driven, artistic, and enduring design into everyday living spaces through carefully selected products, thoughtful storytelling, and refined global shopping experiences.

For questions about orders, delivery, products, returns, warranty, or other after-sales matters, please email info@artamore.com. When contacting us about an existing order, please include your order number.

 

Selected products and commercial projects may support customization depending on product type, quantity, production feasibility, and design requirements.

Please contact our team with your project details for further review.

Yes. artamore welcomes collaborations with interior designers, hospitality projects, retail spaces, and commercial clients.

We can assist with product selection, project inquiries, and selected design-led living solutions where applicable.

artamore welcomes collaborations with designers, studios, artists, and emerging brands aligned with our contemporary artistic living direction.

If you are interested in working with us, please contact our team with your brand introduction, product portfolio, and cooperation proposal.