Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

1. Eligibility for Returns

To be eligible for a return, your item must be in the same condition in which you received it: unused, uninstalled, with all original tags, accessories, and packaging. You will also need the receipt or proof of purchase.

To start a return, you must contact us at info@artamore.com to request a Return Merchandise Authorization (RMA) and receive the most appropriate regional return address.

Our primary business address is: 50 Gambas Crescent, Singapore, 757022, SG.

Please note: This address is for corporate registration/primary processing. Returns sent to this address (or any other address) without prior email approval and a valid RMA will be strictly rejected at the customer's expense.

2. Return Shipping Costs

Defective, Damaged, or Incorrect Products

If an item is lost or damaged during transit and you purchased Seel Package Protection at checkout, you may submit a claim directly through Seel, subject to Seel’s eligibility requirements and policy.

If you receive an incorrect item or experience another product-related issue, please contact us at info@artamore.com so that we can review the matter and provide the appropriate next steps.

Returns for Personal Reasons

If you return an item for personal reasons, such as a change of mind or the item not being suitable for your space, you will be responsible for the return shipping costs.

Seel Package Protection does not cover returns made for personal reasons.

3. Damages and Issues

Due to the fragile nature of some furniture, home décor, ceramics, and lighting products, please inspect your order when it is delivered.

If you purchased Seel Package Protection, claims relating to items lost or damaged during transit should be submitted through the Seel Resolution Center.

For incorrect items or any other order-related issue, please contact us at info@artamore.com, preferably within 48 hours of delivery. Please include your order number, a description of the issue, and clear photographs where applicable so that we can review the matter.

Contacting us after 48 hours does not affect any statutory rights you may have under applicable consumer law.

4. Exceptions and Non-Returnable Items

We cannot accept returns for:

  • Products that have been used, assembled, installed, altered, or modified;
  • Products that are not returned in their original condition or packaging;
  • Products with missing parts, accessories, labels, or documentation;
  • Sale items;
  • Gift cards.

Please contact us at info@artamore.com if you have questions about whether a particular item is eligible for return.

5. European Union 14-Day Cooling-Off Period

If you are a consumer in the European Union, you have the legal right to withdraw from your purchase within 14 days of receiving your order, without providing a reason.

After notifying us of your decision to withdraw, you must return the item within the period required by applicable law. The item should be returned in its original condition and packaging, allowing only the handling reasonably necessary to inspect it.

You will be responsible for the direct return shipping costs unless the item is defective, damaged, incorrect, or otherwise required by applicable law.

6. Refunds

We will notify you once we have received and inspected your return and let you know whether the refund has been approved.

If approved, the refund will be issued automatically to your original payment method within 10 business days. Please note that your bank, credit card provider, or payment service provider may require additional time to process and post the refund.

For returns made under the European Union statutory right of withdrawal, refunds will be processed in accordance with applicable law. We may withhold the refund until we have received the returned item or you have provided evidence that it has been sent back.

If more than 15 business days have passed since your refund was approved, please contact us at info@artamore.com.

7. Seel Package Protection

At checkout, you may be offered the option to purchase Seel Package Protection. This is an optional service provided by an independent third-party partner.

Seel Package Protection may provide compensation for eligible orders that are lost, stolen, or damaged during transit.

This service is only available for selected countries, regions, products, and orders. It does not cover returns made for personal reasons or return shipping costs resulting from a change of mind.

If you purchased Seel Package Protection and need to submit a claim, please follow the instructions provided in your Seel confirmation email.

If you did not purchase Seel Package Protection, this Refund Policy will apply.